The modern workplace is a tricky thing. I think much gets said about the changing workforce, the good ol’ millennial discussion, but not much gets discussed about how the workplace has changed and how this impacts advancement and satisfaction.  I hear it all the time “My job description means nothing, I do so much” The modern workplace requires an individual to go over and above their nine to five. Some organisations go as far as to incentivise it, calling it stretch. I’ve often been asked…Continue Reading “The problem is on the paper”

I was recently asked to be a backup speaker at the Client Experience Management conference in August. I didn’t get a chance to speak, but I did get a bottle of wine from the experience – so that’s nice. I didn’t want my content to go to waste, so I thought I would blog about it. My topic was called “Have you told the call centre?” and it was a challenge to current thinking about partnering with call centres within the organisation.  The creative process …Continue Reading “Have you told the call centre?”

I take the Gautrain to work in Sandton every day. Every morning Eloise, my wife, drops me off at Hatfield station and I try my best to avoid all human contact until I get into the office. Every now and again I need to take an uber from the station to get home and I am infuriated with the lack of balls from the gang at the Gautrain.   A few months ago I was waiting for Eloise to pick me up in the afternoon…Continue Reading “The ongoing tale of the Gautrain and the metered taxi drivers”