Marathon runners consider there to be six major marathons, namely Berlin, Boston, Chicago, London, New York and Tokyo. I’m not happy with this list for two reasons, The Medihelp Sunrise Monster is not on that list and it’s a son of a bitch Three of the races are in America and I think we need to give one to Africa. I mean Chicago, what the heck? Why not the Cape Town Marathon or the Kilimanjaro? Regardless of my feelings, the running cult..I mean community take…Continue Reading “5 things I learnt training for a major marathon”

It’s nearly six years and a month to the day from when I last flew home out of Heathrow. I was really privileged to spend the last ten days frolicking in the mediocre weather of London and surrounds. I think the thing I liked the most was that I really had a mixed itinerary while I was here, from a rock concerts to a marathon, from great work meetings to pubs.  So much has changed from the last time I was in the United Kingdom….Continue Reading “Time to say goodbye to Mud Island”

A fire at the Notre-Dame de Paris tore through the ceiling and most of the fancy bits of the famous cathedral this week, leaving the world in shock. Immediately and without request, hordes of people took to social media to show that they had been there. Luckily, posting a picture about a place or taking the time to like a post really helps the cause – so I can end here. That’s not really how social media works, despite our human propensity to get involved…Continue Reading “Tragedy, social media and the Pangolin”

I’m not a jealous person, but when it comes to December vacations I tend to hate everyone that is having more fun than me. I took it upon myself to slightly change a few pictures that my friends posted on Facebook and commented on the original photos with the photoshopped versions. What do you think?

I did a piece on the basis of customer care, it’s here in case you missed it. I want to touch on the way that your customer care talks to the customers they service. Again, if we are not able to get the basics right we can’t expect to give great customer experiences. I’ve noticed a significant change in the way that customers expect to be spoken to. I attribute this to the growth of instances messaging. In the past, customers could send long winded…Continue Reading “The change in tone in customer care”