Sometimes lessons come from unusual places. Every now and again you get so angry at a situation and you need to take a step back to gain some insight from it, even if it means spiting yourself in the process. For me it was a fight with my hockey club, but I got some useful lessons from it.  I won’t name names, it’s not meant to be a whinge session.  The story  I have been a member of a pretty decent hockey club for the…Continue Reading “Customer experience lessons I learned from a hockey club”

The forced isolation that we had to deal with in the wake of the Corona outbreak may force many companies’ hands in establishing a robust internal communication strategy (with a chapter on working from home). A few months ago we started working on an internal communication strategy for a young division that services multiple geographies. One of the main problems that we could articulate was that everything was done by email, from important learnings to a birthday message. I proposed building a framework that included…Continue Reading “Does your company have an internal communication strategy? It will soon”

I’ve started a side project that could lead to bigger things. It’s really simple, I want you to share your stories (scandalous or not) from your matric vacation.  They, can’t reveal my sources, reckon that 200,000 youngsters go on holiday after finishing their matric exams. You can imagine the chaos! Chaos brings stories and that’s what I’m after. If you have any stories or know of anything funny that your friends got up to on their matric vac, please visit the site and spill the…Continue Reading “Support and spill”

It’s safe to say that I won’t miss 2019, but the lessons I learned will stick with me forever.  It’s strange, if you had asked me how the year was going in May I would have told you that it was amazing. At the end of April I had just finished the London marathon and raised over R30k for the South African Depression and Anxiety group.  The second half of the year was more difficult. I went back to playing hockey and had a disappointing…Continue Reading “2019 – a review”

The modern workplace is a tricky thing. I think much gets said about the changing workforce, the good ol’ millennial discussion, but not much gets discussed about how the workplace has changed and how this impacts advancement and satisfaction.  I hear it all the time “My job description means nothing, I do so much” The modern workplace requires an individual to go over and above their nine to five. Some organisations go as far as to incentivise it, calling it stretch. I’ve often been asked…Continue Reading “The problem is on the paper”